Some of its first users are criticizing Apple Inc.’s iPhone 15 Pro or Pro Max for experiencing overheating issues during charging and use. It could be a setback to the flagship product.
Users’ Overheating Complaints
Some customers have been reporting that their brand-new iPhone 15 Pro and Pro Max models are getting unusually warm during various activities. It includes playing graphics-intensive games, making extended calls, and even using FaceTime.
Tech Support Inquiries
The concerns raised by these users haven’t gone unnoticed. Apple’s technical support team has been receiving a significant number of calls regarding this issue. However, customers have yet to receive a direct solution. Instead, they’ve been redirected to an older support article that explains how to manage an iPhone that feels either too hot or too cold.
The most striking aspect of this situation is Apple’s lack of response. The Cupertino-based tech giant, known for its meticulous customer service and prompt issue resolution, has not yet officially acknowledged or commented on these overheating complaints. This silence has left users somewhat baffled and searching for their answers.
Testing Procedures and Revenue
Given that Apple derives a substantial portion of its revenue from iPhone sales, it’s no surprise that they subject new models to thorough testing to ensure they meet quality standards. Some issues that arise are known to resolve themselves over time. However, the persistence of this overheating problem raises questions about its impact on the device’s overall performance and the effectiveness of the testing procedures.
The exact cause of this overheating issue remains a mystery. Some users have suggested that it might be related to the iPhone setup process, especially when restoring data and apps from iCloud. Others believe that specific background apps, like Instagram or Uber, could be contributing to the problem. These suspicions have led to users meticulously documenting their experiences.
Interestingly, this issue doesn’t affect everyone uniformly. Some iPhone 15 Pro users have reported that they haven’t experienced the problem at all. Others claim that the device’s temperature remains consistent with that of previous models. For some, the solution has been as simple as using protective cases, which appear to help dissipate heat.
Performance and Design Features
Apple’s iPhone 15 Pro and Pro Max come with the new A17 processor, which boasts an improved graphics engine. This component is of particular interest to users who prioritize gaming performance. Additionally, these models feature robust titanium frames and sport a sleek stainless steel design that adds to their appeal.
To add to the mix, there have also been complaints about the material used in the iPhone 15 case. Customers have noted that the FineWoven material, introduced as part of Apple’s environmental initiatives, seems to be more susceptible to dirt and scratches than expected.
Apple’s flagship iPhone 15 Pro and Pro Max have faced notable criticism due to overheating issues, which are especially apparent during specific activities. Despite these concerns, Apple has chosen to remain silent on the matter, prompting users to seek their solutions. This situation poses intriguing questions about device performance, design choices, and the role of user experience in the product development process.